Is Your Business Under a Cyber Attack?
If you think you are being attacked right now, time matters. Here is exactly what to do, step by step, and how to reach a real person fast.
The first 10 minutes
1. Stay calm and act fast
The first minutes matter, but panic causes mistakes. Work the steps below in order.
2. Disconnect, do not power off
Unplug the network cable or turn off Wi-Fi on affected devices to stop the spread. Do NOT shut them down, that can destroy evidence investigators need.
3. Do not pay anything
Do not pay a ransom or respond to the attacker. Do not click further links or open more attachments.
4. Preserve evidence
Do not delete files or wipe machines. Take photos of any ransom notes or error messages and note the time you noticed it.
5. Lock down accounts
From a clean, unaffected device, change passwords on email, banking, and admin accounts, and turn on multi-factor authentication.
6. Tell your team
Tell staff to stop using affected systems and to not log in again until you give the all-clear.
7. Call Techtrix and your insurer
Call us at (916) 720-2012 for help containing and recovering. Then notify your cyber-insurance carrier, most policies require prompt reporting.
Talk to Techtrix
You do not have to handle this alone. Techtrix helps owner-led businesses contain an active incident, recover safely, and figure out what happened so it does not happen again.
Call (916) 720-2012 and ask for incident help. If you cannot call, send a message and we will respond as fast as we can.
Call now. We will help you through it.
A fast, calm response limits the damage. Reach a real person at Techtrix and we will help you contain it and recover.
📞 Call (916) 720-2012