Your data is safe with Techtrix
We handle sensitive business information every day. This policy explains exactly how we collect, protect, and use your data, with no surprises or hidden practices.
Information Techtrix gathers from you
We collect two types of information to deliver IT services, improve our platform, and communicate with clients about their accounts and services.
Information you provide
Contact details, business information, service requests, and payment data you share directly with us when you engage Techtrix.
Account and service data
Account credentials, service preferences, and communication history related to the IT and cybersecurity work we perform for your business.
Automatically collected data
Device information, IP addresses, and browsing activity we collect through analytics and cookies to understand how you use our website.
System access logs
When we manage your IT infrastructure, we record access times and activities needed to provide support and troubleshoot issues securely.
Communication records
Emails, messages, and notes from conversations with your team to document service requests and ensure we deliver what you need.
Third-party service data
Information shared with tools like Microsoft 365 and cloud providers we use to deliver services on your behalf.
How we use your information
We use the data you provide to deliver IT services, improve our systems, and stay in touch about relevant updates. We never spam, sell, or misuse your information.
How we secure your information
Techtrix protects your data with industry-standard security controls, encryption, and strict access limits. While no system is completely secure, we actively reduce risk.
Encryption in transit and at rest
Your data is encrypted during transfer and while stored, protecting it from unauthorized access.
Secure access controls
We restrict access to your data based on job function. Only authorized staff can view what's needed.
Least privilege principle
Team members get only the data access required for their specific role, nothing more.
Continuous risk monitoring
We actively identify and reduce security risks across our systems and processes.
Confidentiality commitment
Client data stays strictly confidential. We access only what's necessary to deliver your service.
Regular security review
We evaluate and strengthen our security controls to stay ahead of emerging threats.
We don't sell or rent your data
Techtrix only shares your information with trusted vendors who help us deliver services, when required by law, or to protect against security threats. Your data stays yours.
How we use analytics and cookies
We use analytics and cookies to understand how you interact with our website and services. This helps us improve performance, fix issues, and deliver a better experience. We're transparent about what we track and why.
You control your information
You have the right to access, update, or delete your personal data at any time. You can also opt out of communications from Techtrix. Contact us to exercise any of these rights.
We access only what we need to serve you
Techtrix treats client data as strictly confidential. We access your systems and information only to deliver the IT, cybersecurity, and AI services you've requested. Nothing more.
We use trusted tools to deliver your services
Techtrix relies on third-party platforms like Microsoft 365 and established cloud providers to manage your data securely and deliver IT consulting services effectively. We encourage you to review their privacy policies alongside ours to understand the full picture of how your information is handled.
This policy may change as we grow
Techtrix may update this privacy policy at any time. Your continued use of our services means you accept the current version. Review this page regularly for changes.