Your team is the favorite target of attackers — and, when trained, your best line of defense. The trick is training that builds instinct, not training that gets clicked through and forgotten.
Make it regular and bite-sized
One annual hour-long video doesn’t change behavior. Short, frequent lessons (a few minutes, monthly) keep threats top of mind without eating the day.
Test with simulated phishing
Modern tools send realistic — but completely harmless — phishing emails to your team, turning a real-world nasty email into a safe teaching moment. People who click get a gentle lesson, not a lecture. Over time, click rates plummet.
Cover the threats that actually happen
- Phishing and fake login pages
- Urgent “from the boss” payment requests (BEC)
- Phone and text social engineering
- Strong passwords and MFA habits
Build a no-blame culture
The goal is fast reporting, not perfection. If people fear getting in trouble, they hide mistakes — and hidden mistakes get expensive. Celebrate the person who reports the suspicious email.
Techtrix runs training and simulated phishing for clients so the lessons stick and the click rates drop. Want to see how your team does? Ask us about a baseline phishing test.
Have a question about this?
Brandon answers personally — usually the same day. No pressure, no jargon.
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